Refund & Returns Policy

Thank you for shopping with us. We want you to be happy with your purchase. This policy explains when we accept returns, replacements and refunds.

Change-of-Mind Returns

We do not accept returns or provide refunds for change-of-mind purchases.

This includes situations where you:

• ordered the wrong product or set;
• ordered the wrong quantity;
• no longer want the product; or
• changed your mind after placing your order.

Please carefully check your order before completing your purchase.

Faulty, Damaged or Incorrect Products

If your product arrives:

• damaged;
• faulty or defective;
• incomplete or missing items;
• materially different from what was advertised or ordered; or
• otherwise do not meet your rights under the Australian Consumer Law (ACL),

please contact us as soon as reasonably possible.

Please provide your order number and photographs or other information showing the issue. This helps us assess and resolve your claim efficiently.

Depending on the circumstances and your rights under the ACL, we may provide a repair, replacement or refund.

Australian Consumer Law

Our policy does not exclude, restrict or modify any rights or remedies you have under the Australian Consumer Law.

Consumer guarantees may apply to our products, including guarantees that products are of acceptable quality, match their description and are fit for any purpose that we have represented them as being suitable for.

Our "no change-of-mind returns" policy does not affect these rights.

Return Shipping for Faulty or Incorrect Products

Where a return is required because a product is faulty, damaged, incorrect or otherwise covered by the Australian Consumer Law, we will cover or reimburse reasonable return shipping costs where required by law.

We will provide instructions for returning the affected product where a return is necessary.

Products That Are Not Faulty

If you return a product that is not faulty, damaged or incorrect, and the reason for the return is simply a change of mind, we are not required to accept the return under this policy.

Contact Us

If you believe there is a problem with your order, please contact us with your order number and details of the issue. We will assess the situation and work with you to provide any remedy required under the Australian Consumer Law.

You can always contact us for any question at teachthatcollections@gmail.com.